In the latest episode of The Restoration Report, host Levi Stearns, owner of Core Contractors, dives into the heart of what makes his company stand out in the restoration and remodeling industry—its commitment to core values. Joined by systems manager Anna Holmberg, the conversation sheds light on the company’s journey, values, and the people-first approach driving its success.
The Core of Core Contractors
Core Contractors is built on a foundation of empathy, integrity, and teamwork. The company’s slogan, “At the Center of Your Repairs,” embodies its dedication to being the stabilizing force homeowners can rely on during stressful times. Whether dealing with insurance claims or navigating complex repairs, Core Contractors prioritizes customer service and clear communication to ensure a seamless process.
Anna Holmberg shares how her background in the medical field shaped her empathetic approach. “Empathy is not just a value we talk about; it’s how we live and interact with clients every day,” she explains. This culture of care extends from leadership to the operations team, ensuring every homeowner feels supported throughout the restoration journey.
A Team Committed to Excellence
Hiring for cultural fit is a cornerstone of Core Contractors’ success. The company uses the Entrepreneurial Operating System (EOS) framework to screen candidates, focusing on whether they “get it, want it, and have the capacity to do it.” This approach ensures new hires align with the company’s mission of providing exceptional service while embodying its core values.
“Customer service is our top priority,” Anna notes, highlighting how the team emphasizes personal touches, such as follow-up calls alongside emails, to build stronger client relationships. This attention to detail is a testament to the company’s belief in going the extra mile.
Maintaining Culture Amid Growth
As Core Contractors expands, maintaining its people-first culture remains a top priority. Monthly team-building activities and charitable initiatives, such as community service projects, help foster unity and reinforce shared values. Levi envisions Anna taking on the role of cultural ambassador, ensuring the company’s ethos remains intact as it grows.
Drawing inspiration from other successful organizations, Levi compares Core Contractors’ journey to Keller Williams’ early days, emphasizing the importance of building a strong cultural foundation to sustain future growth. “Core Contractors is not just a company; it’s a beacon of light and hope for homeowners,” Levi affirms.
Tips for Choosing the Right Contractor
One of the episode’s key takeaways is the importance of collaboration between contractors and homeowners. Levi advises homeowners to:
- Invest in the partnership: Treat your contractor as part of your team, not just a service provider.
- Ask questions: A good contractor will prioritize education and transparency.
- Focus on values: Choose a company that aligns with your expectations and stands by its commitments.
Core Contractors’ team emphasizes an abundance mindset, focusing on delivering value rather than competing on price alone. “We’re here to fight for what you deserve,” Levi assures.
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Ready to Restore Your Home?
Whether you’re dealing with water damage, fire restoration, or a complex insurance claim, Core Contractors is here to guide you every step of the way. Contact us today to experience the difference a values-driven general contractor can make.
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